Refund policy

1. Returns & Exchanges Policy

At Allpicko, we want you to love what you buy. If something isn't right, we offer free returns and exchanges within 30 days of delivery.

You must contact our customer service team BEFORE sending anything back. Items returned without prior authorization cannot be accepted and will not be refunded or exchanged.
Email us at WeldonMertzmhcn@outlook.com with your order number, the item(s) you wish to return or exchange, and the reason. Our team will reply with an authorization and the return instructions.
Do not ship items back to us on your own — unauthorized returns will be refused or disposed of at the customer's risk.

Requests must be made within 30 days of the delivery date.
Items must be unused, unworn, and in their original packaging with all tags/labels attached.
Certain items (e.g., clearance, personalized, hygiene-sensitive products) may be marked final sale and are not eligible for return. This will be noted on the product page.

Return shipping is free for eligible returns and exchanges once authorized by customer service. We will provide a prepaid label or instructions.
If an item is returned without authorization, the customer is responsible for all shipping costs and any loss.

Approved refunds are issued to your original payment method within 5–10 business days after we receive and inspect the returned item.
Shipping fees paid on the original order (if any) are non-refundable unless the return is due to our error (wrong or defective item).

Exchanges follow the same process. If the replacement item costs more, we will invoice the difference; if less, we will refund the difference.